Speed Test

To perform internet speed test inside and outside the country, you can visit one of these two pages and test the download speed of your system on web pages.

Speed Test Guide

• Prior to running the test, make sure you are not connected to VPN. VPN connection will have negative effect on test results.
• Prior to running the test, make sure your DSL line physical parameters, including noise and signal, are appropriate. A full description about this is provided on Shatel Educational Content page, under “Reviewing ADSL Quality Parameters”. In addition, if you have any questions, you can contact Shatel Technical Support at 91000000.
• Disconnect all other devices from the internet (including PC, mobile, tablet, etc.) and connect to the Internet using only one device.
• Stop all running downloads and close other pages on your browser.
• Temporarily disable any anti-virus software and auto-update mode on applications. After performing the speed test, you can reset the settings.
• It is recommended that you run this test using a cable to connect to the modem as speed test result in wireless connection is not as precise as wired connection.
• Click the Start button to start.

Which service quality parameters does speed test measure?

• Download speed: the speed of receiving data from the server from which you are downloading. This number is displayed in megabits per second and should be approximate to the bandwidth promised in the service contract. The higher the number, the higher and better the download bandwidth.
• Upload speed: is the speed of sending data on the destination server. For example, when you send a file to a friend via email or messenger applications, the higher your upload speed, the faster you can send the file. Upload speed is usually a fraction of the download speed. The higher this number, the higher your bandwidth.
• Ping: This number indicates the time it takes to send a data packet to the destination server and receive a response. The lower the number, the faster your interaction with the server. The parameter is measured in milliseconds. Times below 60 milliseconds are optimal times for this parameter.
• Jitter: This parameter indicates the fluctuations in ping time. Low internet jitter means low fluctuations in your ping time that leads to a higher quality service. This parameter is also measured in milliseconds and it must be smaller than the ping time.

Please note the following about speed test results:

• It is worth mentioning that the speed of shared services is announced on a “bits per second” basis, but the speed normally displayed by download software is based on “bytes per second.” For example, if you are using a 1024 Kilobits per second service, when downloading by means of Internet Explorer, you will experience a speed of up to 128 Kilobytes per second.
• Surely, if this speed is in contrast with the service you receive from Shatel, you can contact Shatel Technical Support in various ways to resolve your problem, or fix this by using various sections in technical support section on Shatel website. Of course, offering the best quality service to our customers is always one of the most important goals for Shatel.