One of the main service providing sections at Shatel, which employs a considerable number of active human resources, is the company’s support services. With organized and scheduled plans in effect, Shatel Group of companies has made it possible for all clients to access support services round the clock, all through the year. Careful planning for the recruitment of responsible and professional work force in the customer support department has given the users the opportunity to have any kind of possible fault or problem in the acquired services taken care of effectively, efficiently and immediately.

Shatel places great importance on providing proper response to clients’ problems. Even in cases when the occurred problem is caused by technical errors in telecommunication services or any other reason outside Shatel’s responsibility, the Shatel support team will follow up the case and explain the issues for the clients patiently and in detail. Moreover, clients can contact the company’s support service or visit " http://online.shatel.ir" for an update on their service status details such as expiry date, record of personal account usage, etc. 

The corporate plans of Shatel for human resource training and investment on the latest world technologies have built up a proper platform to upgrade the quality level of Shatel support services.

 One of the most distinct support services of Shatel is the on-location visits of the company’s experts on customers’ demand. In such cases, if the problem is due to a fault in Shatel services, there will be no charge for the support service rendered, and the service down time will be added to the customer’s account.